1. What products do you offer on CanadaOnlineMart?
We offer a wide range of gadgets and home appliances. You can explore our collection of innovative products designed to enhance your daily life and make tasks more convenient.
2. Do you ship to locations outside Canada and Australia?
Currently, we only ship items to Canada and Australia. We are working on expanding our shipping options and will update our website if we start shipping to other locations.
3. What is the estimated delivery time for orders?
Delivery time for orders is typically 3-5 days. We strive to process and ship your orders as quickly as possible to ensure prompt delivery.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s tracking page.
5. What is your return policy?
We accept returns for all reasons within 30 days of receiving your order. The return label is included in the box with your purchase for your convenience.
6. How do I return an item?
To return an item, simply use the return label provided in the box. Pack the item securely and drop it off at the nearest shipping location. Make sure to include all original packaging and accessories.
7. Will I be refunded for the return shipping costs?
Return shipping costs are covered by us, so you will not need to pay for return shipping. Just use the label included in your package.
8. Can I exchange an item instead of returning it?
We currently offer returns for refunds but do not process exchanges directly. If you wish to exchange an item, please return the original item and place a new order for the desired product.
9. How can I contact customer support?
You can reach our customer support team via email at help@canadaonlinemart.com or by phone at +61 481362178. We’re here to assist you with any questions or concerns you may have.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team as soon as possible. Provide details about the issue and include photos if applicable. We will work to resolve the issue and ensure you receive a replacement or refund.
Â
---
We appreciate your business and are here to assist with any shipping inquiries you may have.
